Ayrago ("we," "our," or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy governs how we collect, use, store, disclose, and protect information across both our Customer App and Driver App. By downloading, registering, or using the Ayrago platform, you consent to the data practices described in this policy, which complies with applicable Indian data protection laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act.
To provide reliable transportation services, safety verification, and seamless app functionality, we collect various types of information depending on whether you are using the platform as a customer or a driver:
Personal Identification Data: Name, phone number, email address, date of birth, and profile photographs.
Verification & Compliance Documents (For Drivers): Government-issued identification (Aadhaar, PAN), driving license details, vehicle registration certificate (RC), commercial permit, and vehicle insurance information.
Location Data (Crucial for Rides): Precise real-time GPS coordinates and route data from your mobile device. This is collected continuously while the app is active (and running in the background for drivers on duty) to enable accurate pickups, safety tracking, and navigation.
Transaction & Payment Data: Payment history, fare amounts, UPI handles, bank account details (for driver payouts), and digital wallet transaction summaries.
Communication & Support Logs: Call records, text messages, or in-app chat logs between customers and drivers, as well as interactions with our customer support team for dispute resolution and quality monitoring.
Device & Technical Data: IP address, device model, operating system version, unique device identifiers, and network mobile data info.
We use the collected data strictly for operational, safety, and legal purposes:
Service Provision: To create accounts, process OTP verifications via SMS gateways (such as MSG91), match passengers with drivers, and calculate fares and routes.
Safety & Security: To run background checks on drivers, monitor live trips, enforce zero-tolerance safety standards (substance and anti-violence policies), and power emergency SOS features.
Women-Only Matching Feature: To process preference metrics safely, matching female passengers with verified female driver-partners based on real-time availability.
Payments & Payouts: To process ride payments securely for customers and transfer earnings reliably to drivers.
Customer Support: To troubleshoot technical glitches, investigate ride complaints, review accident reports, and resolve payment disputes.
We do not sell, rent, or trade your personal information to third parties. We share data only under specific circumstances:
Between Users: Essential details (such as name, phone number, vehicle model, registration number, and live location) are shared between the matched customer and driver during an active trip to facilitate pickup.
Service Providers: Trusted third-party vendors who assist with cloud hosting, secure payment gateways, and SMS/communication infrastructure (e.g., MSG91), bound by strict confidentiality agreements.
Legal and Law Enforcement Obligations: When required by law, court orders, or government regulations, or to investigate serious incidents such as road accidents, physical altercations, or criminal offenses.
We protect your data using robust technical and organizational safeguards:
Encryption: End-to-end encryption for sensitive data transmissions, passwords, and payment transactions.
Secure Storage: Data is stored on secure, firewall-protected servers.
Access Controls: Strict role-based access ensuring only authorized personnel can view personal information on a strict need-to-know basis.
In accordance with applicable data protection frameworks, you maintain the following rights regarding your personal data:
Access & Correction: You can view and update your profile information directly inside your customer or driver app settings.
Location Permissions: You can manage location sharing permissions through your mobile device settings (though turning off location data entirely will prevent you from booking or fulfilling rides).
Data Deletion / Account Closure: You can request the permanent deletion of your account and associated personal data by contacting customer support, subject to legal and financial record-keeping retention requirements.
We may update this Privacy Policy periodically to reflect changes in our app features, technology, or legal requirements. Any updates will be published directly within the Ayrago app and platform portal with a revised effective date.
For any questions, privacy grievances, or data access requests regarding this policy, you can reach out to our support and grievance team through the Help & Support section inside the Ayrago app.
